Refund Policy
Last updated: 19 August 2026
This policy explains when and how we refund payments made to Apliko Consulting OÜ for assistance with Irish civil certificate applications at certificate-assist.ie. It forms part of our Terms and Conditions.
1. What you paid for
The total price of €79 is made up of two parts, and they are treated differently for refunds:
- €20 statutory fee. The fee charged by the General Register Office (GRO), which we pay to the GRO on your behalf. Once paid to the GRO, we can only refund it to you if the GRO refunds it to us.
- €59 service fee. Our charge for preparing, reviewing and submitting your request.
2. Your right of withdrawal
As a consumer you normally have 14 days to withdraw from a distance contract without giving a reason.
Because we usually complete our work within a day or two, we ask you at checkout to expressly request that we begin immediately and to acknowledge that you lose the right of withdrawal once the service has been fully performed. If you withdraw after we have started but before we have finished, you owe an amount proportionate to the work already carried out, plus the €20 statutory fee if it has already been paid to the GRO.
3. When we refund
| Situation | What you get back |
|---|---|
| You cancel before we submit your request to the GRO | Full refund: €79 |
| The event was registered in Northern Ireland (held by GRONI, not the GRO) or otherwise falls outside GRO jurisdiction | Full refund: €79 |
| We made an error preparing or submitting your request | We correct and resubmit at no cost, or refund €79 in full if that is not possible |
| The record does not exist or the GRO cannot locate it | €59 service fee refunded. The €20 statutory fee is refunded only if the GRO refunds it to us |
| The GRO refuses the request because of inaccurate or incomplete information you supplied | No refund of the service fee, as the work was carried out |
| The certificate is delayed or lost in the post after the GRO has dispatched it | No refund from us, but we will help you pursue it with the GRO |
What we do not refund for. We are an assistance service, not the issuing authority. We cannot refund you because the GRO took longer than expected, or because you changed your mind about needing the certificate after it was issued. The GRO alone decides whether a certificate is issued.
4. How to request a refund
Email support@certificate-assist.ie with your order reference and a brief description of the problem. We aim to reply within five working days.
Approved refunds are made to the original payment method within 14 days of us accepting the refund. Your bank may take a few further days to show the credit.
5. If you disagree with our decision
Nothing in this policy affects your mandatory statutory rights as a consumer. If we cannot resolve a complaint between us, consumers resident in the European Union may use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr, or contact the consumer protection authority in their country of residence.
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